Cancellation and refund policy

1. Scope

This policy applies to paid Scedue subscriptions purchased directly from Scedue. It should be read with the Terms and Conditions, the current checkout summary, and any written order form. If a mandatory consumer law or an express checkout term provides a greater right, that right prevails.

Scedue is a digitally delivered software service. There is no physical product to return and no return-shipping process. A request concerning digital access, cancellation, a billing error, or non-delivery is handled under this policy.

2. Free trial

The currently published 30-day free trial requires a payment method and converts to the selected paid plan unless cancelled before the trial ends. The conversion date, price, renewal interval, and cancellation method are shown before payment authorisation.

3. How cancellation works

• Use the billing or subscription control in the account, when available; or
• email support@scedue.com from the account email with the workspace name and subscription identifier.

Cancellation is effective when the product or support team confirms it. A cancellation received and confirmed before the renewal charge stops that renewal. Access normally continues until the end of the already-paid billing period, after which paid features are disabled. Deleting an app, disconnecting a social account, or no longer using the service does not by itself cancel a subscription.

A downgrade normally takes effect at the next renewal. There is no cash refund or account credit for unused days, lower usage, removed seats, or a mid-period downgrade unless the checkout, order form, or applicable law says otherwise.

4. Refund eligibility

A paid charge is eligible for review where:

• the same purchase was charged more than once;
• the charged amount differs from the amount authorised at checkout;
• a renewal was charged after an earlier cancellation had become effective;
• paid access was not activated within 24 hours solely because of a confirmed Scedue error and we could not restore it within two business days after notice;
• Scedue expressly promised a refund for the purchase in writing or at checkout; or
• a refund is required by applicable law.

5. Requesting a refund

Email support@scedue.com within seven calendar days of the relevant charge, unless applicable law gives a longer period. Include:

• the account email and workspace name;
• payment date, amount, currency, and transaction or invoice identifier;
• the reason for the request and relevant screenshots or confirmation; and
• the requested resolution.

Do not send a full card number, CVV, UPI PIN, OTP, or banking password. We may request limited additional information to verify the account and transaction.

6. Review and processing timeline

• We normally acknowledge a complete request within two business days.
• We aim to approve or reject it within seven business days, although a bank, payment-processor, fraud, or technical investigation may take longer.
• An approved refund is initiated to the original payment method within seven business days after approval.
• After initiation, the payment processor or financial institution may take an additional five to ten business days to show the credit. That external posting time is outside Scedue’s control.

We will provide available refund or transaction reference information on request. Cash refunds and refunds to a different account are not offered except where the original method cannot receive a refund and a lawful alternative is verified.

7. Failed, pending, duplicate, and unauthorised payments

If an account is debited but Scedue does not show a successful purchase, first check for a pending or reversed entry. Banks often reverse failed transactions automatically. If it remains unresolved after five business days, contact us with the processor transaction identifier and a redacted statement or screenshot.

Report a suspected unauthorised charge immediately to both Scedue and the issuing bank. We will preserve relevant records and cooperate with the payment provider’s process. Contacting us first about an ordinary billing error may lead to a faster resolution than filing a chargeback, but it does not remove any lawful dispute right.

8. Suspension, termination, and promotional credits

A suspension or termination for material breach, unlawful use, fraud, abuse, or non-payment does not create a refund right. If Scedue permanently discontinues a paid service without providing a reasonable substitute, we will provide any legally required remedy and may issue a pro-rata refund for the unused prepaid period. Promotional credits, coupons, and free service have no cash value and are not refundable unless their express terms say otherwise.

9. Escalating a payment complaint

If the first response does not resolve the issue, reply and ask for escalation to the Grievance Officer at support@scedue.com. Include the account email, transaction identifier, prior correspondence, and the requested resolution.